Privacy Policy for Clean Clean Co. Ltd.
Effective Date: February 15th, 2025
At Clean Clean Co., Ltd. (hereinafter referred to as "Company", "we", "our", or "us"), we recognize the importance of your privacy. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information that you may provide through our services, including our website. Our website and the most updated version of this policy can be found at
https://cleancleantokyo.com. By using our services, and by using our website, you consent to the practices described in this Privacy Policy.
This Privacy Policy applies to customers, users, prospective customers, and any individuals using the services of Clean Clean Tokyo, or our website. For job applicants, job seekers, or prospective employees, Supplementary Article A applies.
Article 1: Information We Collect
Personal Information:
1. During your use of our services, we may collect personal information that can identify you, such as:
-Name
-Address
-Email
-Address
-Phone Number
-Payment Information (credit card details, billing address)
-Any other information provided voluntarily during the registration or inquiry process.
Other Sensitive Information:
2. We may also collect other sensitive information related to your use of our services such as entry instructions for the property to be services, booking details, booking history, associated dates and times, and other sensitive information collected during the application for and use of our services.
Non-Personal Information:
3. We may also collect non-personal information about your interactions with our website and services. This may include:
-Browser type
-IP address
-Device information
-Cookies and tracking technologies (described further below).
Article 2: Use of Information
The Company may use the collected information for various purposes, including but not limited to:
-Providing and managing our cleaning services
-Processing transactions and sending confirmations
-Communicating with you regarding your services and inquiries
-Improving our services and developing new offerings
-Providing Customers with information about the Company
-Conducting customer satisfaction surveys
-Sending promotional materials and marketing communications
-Managing and updating Customer account information
Article 3: Cookies and Tracking Technologies
Use of Cookies:
1. Our website uses cookies to enhance user experience by recognizing your browser and capturing certain information. Cookies are small text files stored on your device and help us understand how our services are being used. If you prefer, you can disable cookies through your browser settings; however, this will affect your ability to use some features of our website.
-Session Cookies: These are temporary cookies that expire once you close your browser.
-Persistent Cookies: These remain on your device until they expire or are deleted.
Tracking Technologies:
2. We may utilize various tracking technologies, such as web beacons and pixel tags, to gather information about user interactions with our website and emails. This information helps us analyze web traffic patterns and improve our services.
Article 4: Disclosure of Information
Third Parties:
1. We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:
-With authorized service providers who perform services on our behalf (e.g., payment processors like Stripe, booking software services like Square, user authentication services like Auth0, and various web services such as Google).
-As required to comply with applicable laws, regulations, or legal requests.
-In connection with a business transaction, such as a merger, acquisition, or sale of assets, in which case your personal information may be transferred.
Consent:
2. Unless required by law, we will not share your personal information with third parties without your explicit consent. For the purposes described in the first clause of this article, your use of our services constitutes explicit consent to share your personal information in those cases. Use of our website or customer service line and disclosure of personal information during such use also constitutes explicit consent for those cases.
Article 5: Data Security
We implement reasonable security measures to protect the personal information we collect from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Article 6: Retention of Information
We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period expires, we will securely dispose of your personal information in accordance with legal standards.
Article 7: Your Rights
Access and Correction:
1. You have the right to request access to the personal information we hold about you. If you believe this information is inaccurate or incomplete, you have the right to correct it.
Withdrawal of Consent:
2. You can withdraw your consent to our processing of your personal information at any time, in which case we will no longer process your personal information unless we have a legitimate legal basis to do so. This may also result in the termination of services as some personal information is required in order to conduct the services.
Opt-Out:
3. If you wish to opt-out of certain non-essential communications, you can do so via your account settings on our website.
Article 8: Specific Third Party Information
To enhance service levels, display personalized content and advertisements, improve our website through access analysis, and conduct our services, we utilize cookies and other device identifiers provided by our company's tools and third-party services to collect information about users. We also collect personal information disclosed by Customers during the use of our website, during services, or during customer service interactions. This information may be shared with external parties. Below are specific third parties with whom your information will be shared, and the type of information shared, though this should not be considered an exhaustive list. The Company may also send information to third parties not detailed below for the purposes as described in Article 4.
1. Google LLC
We use Google for a variety of web services to enhance the user experience. This includes the use of Google Cloud hosting services, Google APIs such as Google Maps, Google Places, and other web service APIs. We also deliver advertisements tailored to users' interests and preferences based on browsing information, and send information to Google for that purpose.
Destination of Information: Google LLC
Information Sent:
-Personal Information (e.g., email address)
-Identifiers recorded on devices (e.g., cookies)
-IP address (used for estimating location, connection type, and the organization or company from which access originates)
-URL of sites or screen names of apps visited
-Titles of sites or apps visited
-URL of the site visited immediately before our site
-Viewing date and time (used for calculating duration of stay, etc.)
-Type and version of web browser and device
-Viewing environment information (e.g., device screen size)
-Additional personal information provided by Customers such as address, phone number, and entry instructions. Use of sensitive information will be limited in scope. For example, physical address will be sent to Google for use of the Google Maps feature on our website, and for any web services necessary for the provision of our services
Google’s Privacy Policy:
https://policies.google.com/privacy?hl=en
Google Advertising Use:
https://policies.google.com/technologies/ads?hl=en
2. Square, Inc.
We use Square primarily for booking services and customer management, which allows us to manage reservations and appointments effectively.
Destination of Information: Square, Inc.
Information Sent:
-Full Name
-Email address
-Phone number
-Address
-Entry instructions provided by Customer
-Service requested
-Appointment date and time
-Other information related to the booking of services
Square’s Privacy Policy:
https://squareup.com/us/en/legal/general/privacy-no-account
3. Stripe, Inc.
We use Stripe to process payments and customer information, ensuring secure transactions for our customers.
Destination of Information: Stripe, Inc.
Information Sent:
-Full name
-Email address
-Phone number
-Billing address
-Credit card number
-Expiration date
-CVC (Card Verification Code)
-Other payment information provided by Customer
-Booking information such as date, time, service type, etc.
-Other Customer settings and preferences related to their use of our website and our services
Stripe’s Privacy Policy:
https://stripe.com/en-jp/privacy
Stripe’s Privacy Center:
https://stripe.com/en-jp/legal/privacy-center4. Okta, Inc. and their subsidiary Auth0
We use Auth0 for user authentication, security, and customer management, providing a secure login experience for our users.
Destination of Information: Okta, Inc. and Auth0
Information Sent:
-Full name
-Email address
-Phone Number
-Password (encrypted)
-Authentication tokens
-Reference IDs for customer management such as Stripe Customer ID, and Square customer ID
-Login history
Auth0’s Privacy Policy:
https://auth0.com/docs/secure/data-privacy-and-compliance
Okta’s Privacy Policy:
https://www.okta.com/privacy-policy/By using our services, you acknowledge and consent to the collection and sharing of your User Information as described above.
Article 9: Anonymous Processed Information
Our company may create and provide processed personal information to third parties in an anonymized form, where individuals cannot be identified, and the data cannot be reconstructed. When creating anonymized processed information or providing it to a third party, items of personal information contained in the anon
Article 10: Sensitive Customer Information
The collection of certain sensitive customer information is essential for the provision of services offered by the Company. We are committed to taking all necessary measures to secure this information and protect customer data. However, if a customer is not comfortable providing specific information, such as their address, they are advised not to utilize the Company's services. For entry methods, various options are available, including the possibility of meeting the service staff at the door, thereby ensuring that the customer maintains control over access to the premises. As such, the sharing of more specific or sensitive entry instructions is not a mandatory requirement to complete the service.
By choosing to disclose sensitive information, including entry instructions, to the Company, the Customer acknowledges that the Company will not be held liable for any unfounded claims or allegations concerning the Company's data storage practices or suspected breaches of sensitive information. It is the customer's responsibility to ensure that any information provided is done so with awareness of the associated risks.
Article 11: Children's Privacy
Our services are not intended for children or minors. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately, and we will take appropriate steps to delete any information from our database.
Article 12: Security Control Measures
Our company is committed to implementing robust security control measures to safeguard personal information against unauthorized access, loss, alteration, or leakage. We recognize the importance of maintaining the confidentiality and integrity of user data and take various steps to ensure its protection.
1. Maintenance of Internal Rules and Regulations:
We establish stringent internal rules and regulations concerning the handling of personal information at every stage—including acquisition, use, storage, provision, and disposal. These protocols are essential in ensuring that personal data is managed safely and responsibly.
2. Secure Handling:
The secure handling of personal information is integrated into our Working Regulations, ensuring all employees are aware of their responsibilities. Regular education and training programs are provided to staff to keep them informed about best practices and any updates to our policies.
3. Access Control:
We take proactive measures to prevent unauthorized or unnecessary access to user information. Personal data access authorizations are granted only to authorized employees. Access is limited to employees of the company who have a legitimate purpose in utilizing such information, such as the purposes outlined in Article 2. Additionally, we have introduced systems designed to prevent unauthorized access from external sources.
4. Technical Security Measures:
Our organization employs advanced technical security measures to protect personal information. This includes transmission using secure protocols, restricting the scope, duration, and accessibility of certain cookies where appropriate, use of encryption for sensitive data in some instances, and other methods that enhance data security without significantly detracting from the user experience.
5. Employee Education and Training:
Personal information protection education and training programs are mandatory for all employees. This ongoing training ensures that staff members understand their roles in securing Customer data.
6. SSL Secure Communication Protocol:
This website utilizes the Secure Sockets Layer (SSL) protocol to ensure that personal information is transmitted securely. SSL encrypts the communication between our servers and Customers, safeguarding data from interception during transmission. Users can recognize secure websites by URL addresses starting with “https:” and by the presence of a padlock icon or a settings icon in the browser's address bar.
Through these measures, we aim to protect our customers' personal information, demonstrating our commitment to data security and privacy.
Article 13: Other Digital Communications
In an effort to improve service provision and customer satisfaction, the Company also offers support through other digital communication methods such as phone, email, and SMS for inquiries, assistance, or account management. Customers are advised to exercise caution when sharing sensitive data in any of these communication channels and should only provide the minimum necessary information relevant to their request. It is important to verify the identity of individuals requesting personal information over the phone, and to be wary of unsolicited communications that may compromise data security. When using email or SMS, we advise avoiding the inclusion of sensitive information such as Social Security numbers, financial details, or passwords unless absolutely necessary. The Company is not responsible for any leaks or unauthorized access to personal information resulting from a Customer's decision to use these communication methods, such as data breaches, transmission interception, or leaks caused by third parties, unless due to extreme negligence on the part of the Company. All communications with us are treated with the utmost confidentiality and handled in accordance with our policies to protect against unauthorized access and misuse.
Article 14: Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website and revising the "Effective Date" at the top of this document. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.
Article 15: Contact Information
For any questions, comments, or concerns regarding this Privacy Policy or our privacy practices, please reach out to us using the contact us section of our website which always has the Company’s most updated contact information. Your feedback is important to us, and we are committed to addressing your inquiries promptly and effectively.
Article 16: Consent
By continuing to use our services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please discontinue using our services and refrain from providing any personal information. Use of our website or customer service line and disclosure of personal information during such use also constitutes explicit consent to the provisions of this policy.
Article 17: Governing Law
This Privacy Policy shall be governed by and construed in accordance with the laws of Japan. Any disputes arising from or related to this Privacy Policy shall be subject to the jurisdiction of the competent courts located in Tokyo, Japan.
Article 18: Supplementary Provisions
This Privacy Policy may be supplemented with additional terms or conditions specific to certain services or offers as necessary. In the event of any conflict between this Privacy Policy and such additional provisions, the additional provisions shall prevail to the extent necessary to resolve the conflict.
Supplementary Article A:
This article applies to job applicants, job seekers, prospective employees, and users of the careers or job application portions of the Clean Clean Tokyo website. By using this website or communicating with Clean Clean Tokyo representatives, you consent to the collection, processing, use, and storage of your personal data for employment-related purposes. Any data you provide is data that you consent to be collected, processed, used, or stored, such as (but not limited to) your full name, age, sex/gender, citizenship status, visa status, email, residence location, employment history, and other personally identifiable data or sensitive data. We may use this data to evaluate your qualifications, communicate with you regarding potential employment, conduct background checks or reference checks, ensure compliance with applicable laws and regulations, analyze employment-seeker data, and other purposes related to employment. You have the right to request access to the personal information we hold about you and to request corrections to that data or withdraw your consent for us to use or store that data. If you wish to request access to that data or withdraw your consent, please contact us using any of the available methods detailed on the contact us page of this website.
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This concludes the Privacy Policy for Clean Clean Co. Ltd.
February 15th, 2025
Clean Clean Co. Ltd.
